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ACMP App

Combines helpdesk and asset management functions
Fast mobile inventory and management of assets
Respond flexibly to tickets on the move

It was clear to me from the outset that only a holistic solution would really make sense.

Michael Mrugowski, Team Leader IT, schauinsland Reisen GmbH

In practice, the integrated system is of great benefit to everyone involved, as it saves them many clicks, time and journeys.

Lutz Berger, Head of IT, Stadtwerke Weimar

After almost 10 years of using ACMP, we are still convinced that we have a powerful solution for our client management.

Marc Andre Still, Head of IT / Building Technology, Sinn Spezialuhren

Asset Management

and Helpdesk

Functions also

mobile available

The ACMP app supplements ACMP Asset Management and ACMP Helpdesk with mobile usability. Administrators therefore have the option of accessing the desired functions quickly and flexibly while on the move.
All ACMP Asset Management and ACMP Helpdesk customers can use the app on iOS and Android operating systems at no additional cost.

Your features with the ACMP app

Fast mobile inventory and management of tangible and fixed assets

Mobile creation, editing and closing of tickets and assets

Overview of e-mails attached to tickets via e-mail monitor

Flexible troubleshooting on the move without a console

All product features

Optimally integrated into the mobile OS

The asset management experience is optimally integrated into the mobile OS. A barcode scanner with haptic feedback accelerates and facilitates allocating and integrating assets. And when you click on address data, a telephone number or an Email address, the map-, telephone-, or Email app opens accordingly.

Achieve more with the ACMP app

The app is available in German and English for iOS and Android™. Users can log in via ACMP as well as via the Active Directory.

Optimally integrated into the mobile OS

Note: The app can only be used with ACMP Asset Management.

Note: The app can only be used with ACMP Asset Management.

Full features

Asset management functionalities

Fast mobile inventory and management
Easy access to all information on company assets
View, edit, delete and create assets
Summarise in asset collections
Barcode scanner with haptic feedback
Summarising in asset collections Optimally integrated into the mobile OS
Filter search for asset lists in master data

Helpdesk functionalities

Quick overview of all tickets
Clearly analyse query results
Store standard queries
Create, edit and close tickets
Email monitor

Still have questions? We will be happy to help you or make an appointment directly.

FAQ

Do I need to have licensed the ACMP Helpdesk for the helpdesk functionalities in the ACMP app?

An ACMP Helpdesk licence is required to use the functionalities of the Helpdesk in the app

What is the minimum requirement to use the ACMP app?

AESB version 1.6 or higher is required. However, we recommend version 1.7
The ACMP server must be patched to version 6.4.0.
Android version 6 or iOS 13.0

Which user authorisations are required?

Access to the ACMP Helpdesk and master data management (ACMP Core).

How can we help you?

+49 2921 789 200

sales@aagon.com

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